FAQ

Answers to the questions we hear most

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General

  • KhlasPay provides modern merchant payment infrastructure designed to help businesses accept and manage payments more efficiently. Our platform enables businesses to receive payments directly into their business payment accounts through multiple payment methods, including Open Banking payments, EPC QR Code payments, and bank transfers. KhlasPay intelligently routes transactions through the most efficient payment channels, helping merchants reduce payment friction, improve settlement speeds, and streamline transaction processing. By combining secure payment technology, intelligent routing, and dedicated business payment solutions, KhlasPay helps businesses operate with greater speed, transparency, and control over their payment operations.

    Our platform intelligently routes transactions through the most efficient SEPA payment channel, helping merchants reduce payment friction, improve settlement speed, and optimize transaction processing.

  • “Khlas” is inspired by the Arabic word meaning “finished” or “completed,” reflecting fast and seamless payment completion. Combined with “Pay,” the brand represents a modern and efficient payment experience for merchants and customers.

  • No. KhlasPay is not a bank or e-wallet provider. KhlasPay provides payment infrastructure and merchant payment solutions designed to help businesses accept and manage payments more efficiently through regulated financial partners and licensed institutions. Our platform enables businesses to receive payments through secure banking and payment technologies while benefiting from faster settlement speeds, intelligent transaction routing, and streamlined payment operations. By working with trusted financial and technology partners, KhlasPay helps businesses access modern payment solutions built for scalability, security, and operational efficiency.

How it works

  • Security is built into every transaction. KhlasPay uses secure Open Banking infrastructure, regulated payment partners, and Strong Customer Authentication (2FA) to protect payment authorization and banking data.

    Funds can only be transferred to pre-approved beneficiary accounts, ensuring merchants maintain full control and security over their payment flows.

  • Yes. By offering fast and simplified bank payment options directly from customers’ banking apps, KhlasPay helps reduce checkout friction and improve payment completion rates.

  • Yes. KhlasPay’s infrastructure is designed to support businesses processing high transaction volumes with scalable payment routing and reliable processing capabilities.

  • Yes. Merchants can monitor payment activity, transaction statuses, and processing updates through the KhlasPay payment infrastructure.

Merchant Acquiring & Payments

  • Merchant acquiring is the infrastructure that enables businesses to accept and process customer payments securely and efficiently. KhlasPay provides modern payment and merchant infrastructure designed to help businesses manage payments through streamlined payment technologies and intelligent transaction routing. Our platform helps merchants improve payment efficiency, reduce operational friction, and maintain a secure and reliable payment experience for both businesses and customers.

  • Traditional card acquiring often relies on multiple intermediaries, higher processing complexity, and slower operational workflows. KhlasPay provides modern payment infrastructure designed to streamline the payment process through intelligent routing, modern banking technology, and flexible payment solutions. Our approach helps businesses simplify payment operations, reduce unnecessary friction, and improve overall payment efficiency.

  • KhlasPay supports a range of modern payment methods designed to provide flexibility for businesses and customers. These include Open Banking payments, EPC QR Code payments, bank transfers, and additional payment solutions depending on business requirements and supported regions. Our infrastructure is designed to support secure, scalable, and streamlined payment experiences across multiple industries and business models.

  • Settlement times can vary depending on the payment method, banking provider, transaction type, and regional processing requirements. KhlasPay works with modern payment infrastructure and regulated financial partners to help businesses receive settlements as efficiently and reliably as possible while maintaining secure transaction processing.

  • Payment reversals and disputes depend on the payment method used, banking regulations, and the circumstances surrounding the transaction. KhlasPay helps businesses reduce payment friction and improve transaction visibility through secure payment processing, intelligent routing, and transparent payment infrastructure designed to support efficient payment management.

  • Yes. KhlasPay can support recurring and subscription-based payment models depending on the business structure, integration requirements, and supported payment methods. Our infrastructure is designed to support flexible payment flows for businesses operating subscription services, memberships, and recurring billing models.

  • Yes. KhlasPay is designed to integrate with existing business payment flows and checkout experiences. Our platform supports flexible integration options that allow businesses to streamline payment operations while maintaining a seamless customer checkout experience.

  • Transaction limits can vary depending on the payment method, financial institution, business account configuration, and regional banking requirements. KhlasPay works with regulated financial and payment partners to provide scalable payment infrastructure designed to support a wide range of business transaction volumes securely and efficiently.

Security

  • Payments are securely authorised directly within the customer’s banking application using Strong Customer Authentication (SCA) and two-factor authentication requirements.

  • Payment and transaction data are securely managed according to European security and compliance standards through regulated financial infrastructure partners.

  • KhlasPay uses encrypted payment infrastructure, secure APIs, and regulated Open Banking frameworks to protect sensitive payment and banking information throughout the transaction process.

  • No. KhlasPay does not store customer online banking login credentials. Authentication takes place securely within the customer’s trusted banking environment.

Contact us

For any information request about KhlasPay,
do not hesitate to contact us!

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